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mort_ex Author

Level 1

5 points

activation lock problem

Hi . if I cant find previous owner to ask him for remove device from his icloud , what can i do ? i have device's box with IMEI

Posted on May 28, 2020 5:07 PM

Top-ranking reply

Eric Root

Level 10

684,603 points

Posted on May 28, 2020 5:13 PM

you will need to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. Apple won't unlock it.

Turn off Activation Lock - Apple Support.

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