You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

sandagdorj Author

Level 1

8 points

Lost my phone

Lost my phone.

my phone was switched off.

I don’t use find my iPhone.

but i do have a serial number and imei

iPhone XS Max, iOS 13

Posted on Jun 1, 2020 7:39 AM

Reply

Top-ranking reply

Level 10

208,596 points

Posted on Jun 1, 2020 7:50 AM

Neither we (just users like you) nor Apple can't be involved in a lost or stolen device.

All we can do, is to offer you this support guide:--> If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

Regards and best of luck

Giulio

View in context

Similar questions

4 replies

Top-ranking reply

Level 10

208,596 points

Jun 1, 2020 7:50 AM in response to sandagdorj

Neither we (just users like you) nor Apple can't be involved in a lost or stolen device.

All we can do, is to offer you this support guide:--> If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

Regards and best of luck

Giulio

Reply

Jun 1, 2020 7:40 AM in response to sandagdorj

No way to track it.

Reply

sandagdorj Author

Level 1

8 points

Jun 1, 2020 7:46 AM in response to QuickTimeKirk

Hi dear.

If I given to Apple Store my serial number and IMEI number even my phone is offline,

there is no way to find the location?

Reply

Jun 1, 2020 7:47 AM in response to sandagdorj

No way to track its location.

Reply

Lost my phone

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up