You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My trackpad is not always responsive. Is it defective?

My new iPad magic keyboard finally arrived this weekend and I’ve started using it every day. Today I noticed that the trackpad is not always responsive. Sometimes when I swipe up with two fingers it works, sometimes it doesn’t. Almost every time now when I need to swipe up/down I will swipe multiple times to ensure one of them “triggers” it.


Are other people having this issue? Does this sound like a defective product to you?


I’m asking here before I contact Apple support to go through that process, just want to see if there is another way to resolve this.


Here is a video showing the issue. Yes, it’s that easy to replicate.


https://youtu.be/NPEGR49_cSU

iPad Pro, iPadOS 13

Posted on Jun 2, 2020 1:13 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 2, 2020 1:29 PM

Hello,


Try updating to iOS 13.5.1 to see if it resolves your problem.


Settings > General > Software Update

2 replies

My trackpad is not always responsive. Is it defective?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.