iOS 13.5 & 13.5.1 iPhone X Restarting

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sceotan Author

Level 1

6 points

iOS 13.5 & 13.5.1 iPhone X Restarting

My iPhone X keeps restarting for no apparent reason since 13.5 iOS release. The battery is fine.

Has anyone else been experiencing this?

iPhone X, iOS 13

Posted on Jun 6, 2020 1:34 AM

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Answer 1

Jun 6, 2020 2:34 AM in response to sceotan

Before updating to the latest iOS 13.5 & 13.5.1 as told on your post what was your earlier iOS version. Then you can look into the iOS changes that has happened between the earlier version on your iPhone and this new version that you have updated now.

This will give you a broader idea of the issue, if it is directly linked to the iOS version or is triggered by something else.

Know here the updates carrier out on iOS 13.5 and iOS 13.5.1 --> About iOS 13 Updates - Apple Support

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Answer 2

sceotan Author

Level 1

6 points

Jun 6, 2020 5:52 AM in response to SravanKrA

Thanks but that's not helpful. Updates do not give any meaningful technical detail, I'm not looking to debug Apple's product release and, anyway, they never deliberately include any update designed to cause your device to restart randomly.

I'd be grateful if you would stop responding to this post.

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Answer 3

Jun 7, 2020 5:48 AM in response to sceotan

Have the same issue happened to my last iPhone X. The phone actually would not come back on. And the starting issue started once i updated the iOS software.

i bought an iPhone 11 Pro two days ago and updated it to the latest software and the same restarting issue is happening.

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Answer 4

sceotan Author

Level 1

6 points

Jun 12, 2020 2:13 AM in response to KingPoloIII

Now found that Photos on iPhone no longer syncs properly with iCloud and my car now informs me that I need an Internet connection before playing music that I own and is physically loaded on the phone - that's new too.

Looks like 13.5 / 13.5.1 release needs some serious remedial work by Apple

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Answer 5

sceotan Author

Level 1

6 points

Jun 13, 2020 2:20 AM in response to sceotan

On a hunch I uninstalled Norton security on my iPhone (a recent addition but before the 13.5 upgrade). Since then my phone has stopped restarting!

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Answer 6

Jun 6, 2020 1:36 AM in response to sceotan

Please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly

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Answer 7

sceotan Author

Level 1

6 points

Jun 6, 2020 2:27 AM in response to SravanKrA

Thanks but the OS is up to date and, as stated, the battery is fine. This help did not solve the problem.

I'd like to know if anyone else is having this issue.

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Answer 8

sceotan Author

Level 1

6 points

Jun 7, 2020 12:06 PM in response to KingPoloIII

Mine also can't be restarted once it has shut down. It does restart itself after several minutes. I have done a complete factory reset and restore. Still the same.

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Answer 9

Jun 7, 2020 12:58 PM in response to sceotan

I think it’s something they have to look at and fix. Something is wrong with the last software update.

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Answer 10

sceotan Author

Level 1

6 points

Jun 14, 2020 12:39 AM in response to sceotan

Removing Norton security also cured the issue relating to playing music in the car and the Photos sync issue!

All is well again.

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iOS 13.5 & 13.5.1 iPhone X Restarting

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