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I bought a greatest hits album. Some of the songs play, about half don't play and I get a box that says the computer needs to be authorized even though it is already authorized. Putting in my info does nothing and the songs continue to be unaccessible.
Windows, Windows 10
Hello specracer986,
Thank you for reaching out in Apple Support Communities. I understand you purchased an album and you're unable to play some of the songs.
I know how important it is to play your favorite tunes and I'll be happy to help.
To help troubleshoot this behavior, I recommend to follow the steps outlined in this helpful article: If you have problems playing music in iTunes on PC You'll want to specifically follow the section that says, "If you can’t play a song."
Please let us know if that helps.
Kind regards.
Hello specracer986,
Thank you for reaching out in Apple Support Communities. I understand you purchased an album and you're unable to play some of the songs.
I know how important it is to play your favorite tunes and I'll be happy to help.
To help troubleshoot this behavior, I recommend to follow the steps outlined in this helpful article: If you have problems playing music in iTunes on PC You'll want to specifically follow the section that says, "If you can’t play a song."
Please let us know if that helps.
Kind regards.
I deleted the songs from my library, but kept the files. I was then able to re download the songs, and they now play. Thank you.
specracer986,
That's wonderful to hear! Thanks for getting back to us and for providing that update.
Have a wonderful rest of your day.
Cheers!
Some downloaded songs won't play.
