Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

AirPod pros won’t do a hard reset or connect to my phone.

I have an issue with my AirPod pros not doing a hard reset at my case. I can’t get them to turn off even after holding to button for an extended amount of time. They claim to connect to my phone just for a second but nothing more. Also I’m not seeing a green light. Just a flashing white or amber. Thank you for your help.

Posted on Jun 18, 2020 1:11 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 18, 2020 10:13 AM

Hello,

Try a full reset:

Reset your AirPods

Good luck.

1 reply

AirPod pros won’t do a hard reset or connect to my phone.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.