iphone activation problem

Question

iphone activation problem

I get this error: "iPhone can not be activated because we could not get the information of the activation from the device" and can not go further because there is no answer from apple support.

I am stucked

iPhone 7, iOS 13

Posted on Jul 3, 2020 6:41 AM

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Answer 1

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SravanKrA

Community+ 2024

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Jul 3, 2020 6:43 AM in response to marionovasmartinez

Please look at this --> If you can't activate your iPhone - Apple Support

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Learn how to remove a device from a previous owner's account.

If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their apple ID.

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Answer 2

Jul 3, 2020 6:56 AM in response to SravanKrA

I am the owner, I bought it from amazon.

When I turn on the iphone, it allows me to choose the language, the country and then this message: "update your iphone to activate it / more information on apple/support."

Underneath the is just the option to turn off.

When I try to do it through itunes on one computer or through Finder - with the mac catalina update - on another, it appears the message I posted at first.

I am always on a dead end.

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