User profile for user: Ccercone
Ccercone Author
User level: Level 1
10 points

iPhone storage full

My phone is not working because it states that my storage is full. I pay every month for additional storage so I’m unsure why this is happening.

iPhone 5s, iOS 10

Posted on Jul 4, 2020 7:41 PM

Reply
Question marked as ⚠️ Top-ranking reply
User profile for user: sberman
sberman
User level: Level 10
269,787 points

Posted on Jul 4, 2020 7:48 PM

Ccercone wrote:

I pay every month for additional storage so I’m unsure why this is happening.

Be very careful. You pay every month for iCloud storage. It is not possible to increase iPhone storage.


About storage on your device and in iCloud - Apple Support

View in context

Similar questions

10 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply
User profile for user: sberman
sberman
User level: Level 10
269,787 points

Jul 4, 2020 7:48 PM in response to Ccercone

Ccercone wrote:

I pay every month for additional storage so I’m unsure why this is happening.

Be very careful. You pay every month for iCloud storage. It is not possible to increase iPhone storage.


About storage on your device and in iCloud - Apple Support

Reply
User profile for user: sberman
sberman
User level: Level 10
269,787 points

Jul 5, 2020 12:46 AM in response to Ccercone

The “other” storage is either cache being used temporarily, overhead from corrupt apps, or (most likely) an incomplete attempt to move data to iCloud storage. Check Settings > General > iPhone Storage and look for an incomplete progress wheel next to an iCloud transaction. If you see this, plug your iPhone into power and let it stay on Wi-Fi for a while (overnight).

Reply
User profile for user: Ccercone
Ccercone Author
User level: Level 1
10 points

Jul 5, 2020 11:21 AM in response to sberman

iCloud photos is enabled but I don’t believe it is working properly. The other day there was a wheel that said 1% but now it just has a check mark next to it and my storage is still completely full. My phone is plugged in and connected to WiFi every night. Is there another way to complete the transaction?

Reply
User profile for user: Ccercone
Ccercone Author
User level: Level 1
10 points

Jul 5, 2020 1:09 PM in response to sberman

Sorry for the confusion!


Yes it is back to 1% and it seems like nothing was completed. Yeah storage is still full and the other category is still taking up 20 GB. It seems like the photos are not being properly transferred to the iCloud when my phone is plugged and connected to WiFi.

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone storage full

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up