iPhone storage full

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iPhone storage full

My phone is not working because it states that my storage is full. I pay every month for additional storage so I’m unsure why this is happening.

iPhone 5s, iOS 10

Posted on Jul 4, 2020 7:41 PM

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Answer 1

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sberman

Level 10

272,280 points

Jul 5, 2020 12:46 AM in response to Ccercone

The “other” storage is either cache being used temporarily, overhead from corrupt apps, or (most likely) an incomplete attempt to move data to iCloud storage. Check Settings > General > iPhone Storage and look for an incomplete progress wheel next to an iCloud transaction. If you see this, plug your iPhone into power and let it stay on Wi-Fi for a while (overnight).

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Answer 2

sberman

Level 10

272,280 points

Jul 4, 2020 7:48 PM in response to Ccercone

Ccercone wrote:

I pay every month for additional storage so I’m unsure why this is happening.

Be very careful. You pay every month for iCloud storage. It is not possible to increase iPhone storage.

About storage on your device and in iCloud - Apple Support

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Answer 3

sberman

Level 10

272,280 points

Jul 5, 2020 12:43 PM in response to Ccercone

Seeing the check mark is good!

This should help reduce “other” significantly.

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

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Answer 4

Ccercone Author

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10 points

Jul 5, 2020 11:21 AM in response to sberman

iCloud photos is enabled but I don’t believe it is working properly. The other day there was a wheel that said 1% but now it just has a check mark next to it and my storage is still completely full. My phone is plugged in and connected to WiFi every night. Is there another way to complete the transaction?

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Answer 5

Ccercone Author

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Jul 5, 2020 1:09 PM in response to sberman

Sorry for the confusion!

Yes it is back to 1% and it seems like nothing was completed. Yeah storage is still full and the other category is still taking up 20 GB. It seems like the photos are not being properly transferred to the iCloud when my phone is plugged and connected to WiFi.

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Answer 6

Ccercone Author

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10 points

Jul 4, 2020 8:02 PM in response to sberman

Thank you for the quick response!

Why do I need to be very careful? What can I do to fix this? I have deleted everything I possibly can at this point and it is still not working.

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Answer 7

Ccercone Author

Level 1

10 points

Jul 4, 2020 8:25 PM in response to Ccercone

20.03 GB is “other” in storage. What is in that category that is taking up so much storage?

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Answer 8

Ccercone Author

Level 1

10 points

Jul 5, 2020 12:51 PM in response to sberman

But it didn’t do anything? It is back to 1% loading and the other is still at 20 GB. I just had it plugged in and connected to WiFi and it never got past 1%. Is there another way to complete this?

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Answer 9

sberman

Level 10

272,280 points

Jul 5, 2020 12:57 PM in response to Ccercone

I’m confused. You said originally it showed 1%. Then you said there was a check mark. Now you’re saying 1% again. Did the 1% re-appear after having disappeared?

Anyway, see if the restore helps.

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Answer 10

Jul 5, 2020 4:36 PM in response to Ccercone

I had the same problem because I have over 6,900 photos 🤦🏻‍♀️ So I had to buy new phone with 128g

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