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sammye699 Author

Level 1

4 points

My touch ID does not work. Why cant I use my password instead

When ask for my touch ID, it does not work. Why cant it just ask for my password? Or how can I fix my touch ID

iPhone 6, iOS 11

Posted on Jul 7, 2020 6:31 PM

Top-ranking reply

Phil0124

Community+ 2024

Level 10

207,829 points

Posted on Jul 7, 2020 6:41 PM

You can always use your passcode instead of Touch ID.

You can try to reset Touch ID in Settings->Touch ID & Passcode. By removing and re-adding fingerprints. Or simply disable it there all together for the 4 options it can be used for.

See here: Use Touch ID on iPhone and iPad - Apple Support

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My touch ID does not work. Why cant I use my password instead

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