Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: deepam241
deepam241 Author
User level: Level 1
4 points

Passcode

Hi, unable to update iPad, not accept old passcode

iPad Pro, iPadOS 13

Posted on Jul 12, 2020 7:44 AM

Reply
Question marked as Top-ranking reply
User profile for user: QuickPost
QuickPost
User level: Level 10
103,383 points

Posted on Jul 12, 2020 10:11 AM

Hello,


Unfortunately you must now fully restore your iPad to factory settings.


Please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: QuickPost
QuickPost
User level: Level 10
103,383 points

Jul 12, 2020 10:11 AM in response to deepam241

Hello,


Unfortunately you must now fully restore your iPad to factory settings.


Please refer to the following Apple Support documents.


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Reply

Passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up