Probable water damage iPad 11" Magic Keyboard

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Level 1

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Probable water damage iPad 11" Magic Keyboard

Just bought the Magic Keyboard for my 11" iPad Pro. I've had it a week. Absolutely love it. Yesterday there was a bottle of Mountain Dew sitting open on a table and in the five minutes I walked away my child tried to do a handstand and knocked it onto my keyboard. Clean the keyboard without making it wetter and surprisingly it's not sticky. I let it dry and this morning connected it to my iPad. It worked fine, no issues. Charged still, trackpad, keys, everything worked. Had it connected for a couple hours, went to use it and now I get a "this accessory is not supported" error message when I plug it in. Backlight doesn't work. No longer charges iPad when it's plugged in.

Any advice? Am I screwed now with a $300 keyboard I can't use? Any advice to get it working again? I'm so frustrated, and this likely means I will not be getting another keyboard to replace it, so I'm without it otherwise.

iPad Pro, iPadOS 13

Posted on Jul 14, 2020 9:38 AM

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Answer 1

Top-ranking reply

Tesserax

Level 10

153,808 points

Jul 14, 2020 9:45 AM in response to Eric8199

Unfortunately, even if all of the liquid can be "mopped up," any residue (most likely sugar in this case) would be left behind and potentially cause short-circuits. These can have an immediate affect or come into play down the road. Yours looks like the latter.

I'm afraid that you now have a non-functional keyboard and it will have to be replaced. If you have an AppleCare+ plan with your iPad, it may be covered (I'm not 100% sure), and a replacement may come at a reduced cost to you.

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Answer 2

Jamesd49

Level 7

23,257 points

Jul 14, 2020 9:43 AM in response to Eric8199

I think you did everything you could to rescue it, you could try cleaning the smart connector on the iPad and magic keyboard.

But other than that, it's a goner.

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Probable water damage iPad 11" Magic Keyboard

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