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Can anyone tell me what this is and how to get it off my screen. I'm using a macbook air 13inch with mac so Mojave.

MacBook Air 13″, macOS 10.14

Posted on Jul 16, 2020 11:06 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2020 8:49 AM

Hi Ballisticmenace73,


Thanks for using Apple Support Communities. It looks like you have an image on your screen that you’re looking to get rid of. We’re happy to help.


To start, boot your Mac into safe mode to see if it’s still there:


How to use safe mode on your Mac - Apple Support


Then, try resetting the NVRAM/PRAM on your Mac:


Reset NVRAM or PRAM on your Mac - Apple Support


Lastly, test to see if the behavior persists in another user account:


How to test an issue in another user account on your Mac - Apple Support


If that doesn’t help, please reply and let us know where you’re seeing this image? Is it on your desktop or somewhere else?


Take care.

2 replies
Question marked as Top-ranking reply

Jul 21, 2020 8:49 AM in response to Ballisticmenace73

Hi Ballisticmenace73,


Thanks for using Apple Support Communities. It looks like you have an image on your screen that you’re looking to get rid of. We’re happy to help.


To start, boot your Mac into safe mode to see if it’s still there:


How to use safe mode on your Mac - Apple Support


Then, try resetting the NVRAM/PRAM on your Mac:


Reset NVRAM or PRAM on your Mac - Apple Support


Lastly, test to see if the behavior persists in another user account:


How to test an issue in another user account on your Mac - Apple Support


If that doesn’t help, please reply and let us know where you’re seeing this image? Is it on your desktop or somewhere else?


Take care.

Image on screen

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