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Level 1

4 points

my iphone is frozen on the apple logo screen. Have tried forced reboot and it didn't work.

my iphone11 is frozen on the apple logo screen. Have tried forced reboot and it didn't work.

iPhone 11

Posted on Aug 1, 2020 10:05 AM

Top-ranking reply

Level 10

149,592 points

Posted on Aug 1, 2020 10:09 AM

1) Double Check that you performed the Force Restart on your iPhone exactly as shown below:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not help your phone might need service ➔ Contact Apple for support and service - Apple Support

Axel F.

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