stuck on activation lock

recently got my iphone back from my ex but cannot do anything with it because instead of erasing it he removed it, i now cannot get passed the activation lock with his icloud that was last linked to it. ive tried using itunes to update/restore it but I am having no luck with that either...someone please help!!!!

iPhone 8 Plus

Posted on Aug 3, 2020 7:08 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Aug 3, 2020 8:29 PM

Send him this link and tell him to follow the last set of instructions. If he's certain that he's using the correct Apple ID and the iPhone doesn't appear in the list, see the second part of my first sentence above.


If an attempt to remove the iPhone from an Apple ID doesn't take, the Apple ID involved can no longer be used to unlock it.


(182881)

3 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Aug 3, 2020 8:29 PM in response to bloxam20

Send him this link and tell him to follow the last set of instructions. If he's certain that he's using the correct Apple ID and the iPhone doesn't appear in the list, see the second part of my first sentence above.


If an attempt to remove the iPhone from an Apple ID doesn't take, the Apple ID involved can no longer be used to unlock it.


(182881)

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

stuck on activation lock

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.