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Freeze apple logo on the screen

2 days ago I left my iPhone 11 Pro to charge and when I woke up, I saw that my phone is freeze with apple logo. Tried with hard reset but nothing - 2 full days can't work with it. How can I repair this?

iPhone 11 Pro, iOS 13

Posted on Aug 3, 2020 10:17 PM

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Question marked as Top-ranking reply

Posted on Aug 4, 2020 1:26 AM

Please follow the steps in the following link for support with this issue: If your iOS device restarts or displays the Apple logo or a spinning gear unexpectedly

2 replies

Aug 4, 2020 5:37 AM in response to SravanKrA

Now I'm on Recovery Mode. When connect to my MacBook and go to update the software, it freeze in 40 % and show that the phone can't be updated - unknown error (14). I don't want to make restore because the latest backup on iCloud is on 31st July, and I have a very very important pictures from 1st and 2nd August. Please help me :( How to wake my phone without loose data? Thanks in advance!

Freeze apple logo on the screen

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