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User profile for user: Sammybrother
Sammybrother Author
User level: Level 1
8 points

I’m trying to get refunded for a vpn I purchase on accident thinking it was free. I sent a request on Monday and haven’t heard anything back. It cost me 89$ plus tax. And I’m not sure how it supposed to work it keeps turning off all by itself☹️.

I’m trying to get refunded for a VPN I purchased accidentally thinking it was free. I went to the report a problem section and posted my request on Monday. I haven’t heard anything back. Not sure where to look for a response. But I looked at my email. Can Anybody give me some information or advice on this problem?

iPhone 8, iOS 13

Posted on Aug 7, 2020 6:57 AM

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User profile for user: Jamesd49
Jamesd49
User level: Level 7
23,257 points

Posted on Aug 7, 2020 6:59 AM

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

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User profile for user: Jamesd49
Jamesd49
User level: Level 7
23,257 points

Aug 7, 2020 6:59 AM in response to Sammybrother

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

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I’m trying to get refunded for a vpn I purchase on accident thinking it was free. I sent a request on Monday and haven’t heard anything back. It cost me 89$ plus tax. And I’m not sure how it supposed to work it keeps turning off all by itself☹️.

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