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A refund issue for an unauthorized purchase by a child

My child accidentally bought these items without my authorization. He bought more than 700 dollars worth of game equipment one night, but he didn't know it was real money. I have required the refund 2 times but it was rejected. I am really don’t know how to do next step. Does anyone can give me some ideas? Thank you very much!

Yan

Posted on Aug 12, 2020 6:09 AM

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Question marked as Top-ranking reply

Posted on Aug 12, 2020 6:54 AM

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

1 reply
Question marked as Top-ranking reply

Aug 12, 2020 6:54 AM in response to YanG2020

You are not speaking to Apple, this is a user to user community. 


We are unable to help with refunds, account issues or purchases  


Cancel/see your subscriptions here - See or cancel your subscriptions - Apple Support 


Try applying for a refund here, but there is no guarantee it will be refunded - Request a refund for apps or content that you bought from Apple – Apple Support


Or Contact Apple Support - Contact - Official Apple Support

A refund issue for an unauthorized purchase by a child

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