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Level 1

4 points

I cannot purchase in app, I got balance in my iTunes account

I cannot purchase in iOS, but I got balance in my account

iPhone 11 Pro Max, iOS 13

Posted on Aug 12, 2020 5:33 PM

Top-ranking reply

Level 10

684,609 points

Posted on Aug 12, 2020 5:37 PM

What happens when you try? Error message(s)? More information would help.

If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.

If necessary, try Twitter

https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.

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