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I am running High Sierra, trying to update to Catalina. I cannot download from the App Store. I have researched, followed the directions, nothing.

I am running High Sierra, trying to update to Catalina. I cannot download from the App Store. I have researched, followed the directions, nothing.


iMac 27″, macOS 10.13

Posted on Aug 16, 2020 8:58 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2020 1:07 PM

Is your iMac 27" a Late 2012 or newer model?


To be clear, these are the instructions you are following to download Catalina?

https://support.apple.com/en-us/HT201475


On that page in the link, have you tried configuring your Mac for the auto update listed in the section;

Or get macOS Catalina automatically


Just some things that you can let us know about as we follow your issue.


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2.8; iPad Air 2, ipadOS 13.6.1; iPhone 8+, iOS 13.6.1; TV 4th Gen, tvOS 13.4.8;  HomePods, audioOS 13.4.8 and Airport Express w/ Airplay 2

2 replies
Question marked as Top-ranking reply

Aug 16, 2020 1:07 PM in response to grayce145

Is your iMac 27" a Late 2012 or newer model?


To be clear, these are the instructions you are following to download Catalina?

https://support.apple.com/en-us/HT201475


On that page in the link, have you tried configuring your Mac for the auto update listed in the section;

Or get macOS Catalina automatically


Just some things that you can let us know about as we follow your issue.


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2.8; iPad Air 2, ipadOS 13.6.1; iPhone 8+, iOS 13.6.1; TV 4th Gen, tvOS 13.4.8;  HomePods, audioOS 13.4.8 and Airport Express w/ Airplay 2

I am running High Sierra, trying to update to Catalina. I cannot download from the App Store. I have researched, followed the directions, nothing.

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