Can't download macOS Catalina from App Store.

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Level 1

4 points

Can't download macOS Catalina from App Store.

I'm using a 2017 MacBook Pro with macOS Sierra (10.12.6). When I press the download button nothing happens. Please help.

MacBook Pro 15″, macOS 10.12

Posted on Aug 17, 2020 1:30 AM

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Answer 1

Top-ranking reply

Old Toad

Level 10

210,545 points

Aug 17, 2020 11:03 AM in response to oliver183

Boot into Safe Mode (How to use safe mode on your Mac - Apple Support) by booting with the Shift key held down and and try downloading and installing from there. Be sure to have a minimum of 25 GB of free space available. Much more if possible.

NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing.

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Answer 2

Aug 17, 2020 9:40 AM in response to oliver183

On Mojave and later versions of macOS the AppStore redirects users to the Software Updates preference pane from which the installer can be downloaded.

Hope this information helps you a lot.

Kindest Regards

John

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Answer 3

oliver183 Author

Level 1

4 points

Aug 17, 2020 10:33 AM in response to dragontorc

I'm using Sierra which is before Mojave. There is no Software Updates preference pane.

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Can't download macOS Catalina from App Store.

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