You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch Series 5 Display Turning off

Hi,

Since August 17th, 2020, my Series 5 watch's display does not stay on. Pressing on crown turns it on, but in about 15 seconds it turns off, and does not turn on even on rotating my wrist.


Is anybody else facing this issue?


This seems like a defect to me. Was there an update to Watch OS? Do I need to adjust any setting?


Thanks.

Apple Watch

Posted on Aug 19, 2020 3:31 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 20, 2020 6:34 AM

Under settings and display be sure always on is still selected. If it is try a hard restart by holding the crown button and the side button down at the same time until the apple logo comes up.


One last this is Unpair and erase your Apple Watch - Apple Support


If that doesn't work Contact - Official Apple Support Good luck


2 replies
Question marked as Top-ranking reply

Aug 20, 2020 6:34 AM in response to AA_Austin

Under settings and display be sure always on is still selected. If it is try a hard restart by holding the crown button and the side button down at the same time until the apple logo comes up.


One last this is Unpair and erase your Apple Watch - Apple Support


If that doesn't work Contact - Official Apple Support Good luck


Apple Watch Series 5 Display Turning off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.