lyz743 wrote:
My kitten has just bit the corner of my macbook pro screen and created a small crack in the corner. Now my screen is not working and I can only use my laptop while plugged in to a display. Not a big deal having AppleCare+ as I have set an appointment to have the screen replaced but while this can take a few weeks to do I will be without a laptop! My job, especially now, is ALL on my laptop so I cannot go a day without one.
My big question for anyone that can help is do I need to buy a macbook to use while mine is being fixed? If I do have to will I be able to return it at full price once mine is fixed?
Thank you in advance to anyone who can help answer these questions!!
You have 14 days for a full refund for any reason, on a new purchase
.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
or Apple Support@AppleSupport
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
I will add— if your work on the computer is mission critical, then it would seem a new purchase would benefit you, and your repaired Mac, when it comes back can be your backup hardware...
" cannot go a day without one. "
