How do I contact a previous owner to remove activation lock from a device

How do I contact a previous owner to remove activation lock from a device I bought from someone?

Posted on Aug 25, 2020 8:13 PM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Aug 26, 2020 1:17 AM

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


Sorry - but you’re short of options.

7 replies
Sort By: 
Question marked as ⚠️ Top-ranking reply

Aug 26, 2020 1:17 AM in response to gaby108

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


Sorry - but you’re short of options.

Reply

Aug 25, 2020 9:01 PM in response to ckuan

Of course I wasn’t asking for personal info, my bad. I thought that maybe Apple can communicate with the previous owner to ask about removing it from their devices list. Also if the device I have now was probably stolen then I would like to return it.

thanks for the reply.

Reply

Aug 25, 2020 9:08 PM in response to gaby108

Sorry Apple do not take part in 3rd party sales.

If you bought a device that is Activation Lock, and you can't get your money back, you got scammed.

Always buy from a reputable shop or new/refurbished directly from Apple.

Reply

Aug 26, 2020 8:26 AM in response to gaby108

I certainly understand your wanting to find the owner to return it, and can truly appreciate your effort. At this point, you can either return it to the seller (in case they may know, probably not likely), or bring it to your local law enforcement agency to turn it in (if you feel it might have been lost or stolen.)

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How do I contact a previous owner to remove activation lock from a device

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.