iPhone XR's screen flickering, random artifacts, colored green, magenta etc

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Level 1

8 points

iPhone XR's screen flickering, random artifacts, colored green, magenta etc

My wife's iPhone XR's screen started having problems recently. When she videocalls via Whatsapp the display starts having strange discoloration, artifacts, distortions and so on.

For a video example, please check this out https://youtu.be/3Vl--45giyY

We tried resetting the settings, updating IOS and Whatsapp to the latest version, but no results.

I can't seem to find anything on Internet that is similar to this issue. Apple Support, please help.

iPhone XR

Posted on Sep 9, 2020 4:15 AM

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Answer 1

LD150

Level 10

100,191 points

Sep 9, 2020 5:57 AM in response to soltonbaev

Turn it off. Take out the SIM tray and check if the water ingress indicator is red.

If you see a liquid-detection alert on your iPhone

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Answer 2

soltonbaev Author

Level 1

8 points

Sep 10, 2020 9:34 AM in response to LD150

I took the sim tray out and didn't find any red in there. The phone was never subjected to any water or any physical damage.

Strange thing is the artifacts appear only when using video calling via Whatsapp or Instagram. When recording or taking selfies, picture is perfectly normal.

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iPhone XR's screen flickering, random artifacts, colored green, magenta etc

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