You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
📰 Newsroom Update
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >
When I try to enable iCloud Library I get the following error:
"Genius results can’t be updated right now. An unknown error occurred (4019)."
This happens when I click:
Music -> Preferences -> Library -> Sync Library
Yes, I am logged in to my account in Music.
Yes, my computer is authorized.
Hi Chocolate Chip Cookie Dough,
Thanks for reaching out here in the Apple Support Communities.
We understand that you can't enable your music library, but instead see an error message about the Genius results. We're glad to help.
We recommend signing out of your account in the Music app by going to the Account menu and choosing Sign Out.
Quit Music, and then open it again, and sign back in.
Then test to see if you can enable the library.
This explains more about your account in Music:
Set up and view an iTunes Store account in Music on Mac - Apple Support
Take Care.
Hi Chocolate Chip Cookie Dough,
Since this still happens after signing out and signing back in, we recommend seeing if something in your user account is conflicting with Music and causing this.
We recommend that you create a new administrative user, and test to see if this happens there. This link explains how to set up a new user: Set up users, guests, and groups on Mac - Apple Support
Let us know.
Thanks for your reply. Unfortunately I get the exact same error.
"Genius results can’t be updated right now. An unknown error occurred (4019)."
Is there a way to enable a more detailed log of the exact error instead of this vague catch-all number?
I created an administrative user as requested and that user was able to sync music while signed in to my Music account.
I do have music that I ripped on my normal account. Could those files confuse the sync process?
When I tell iTunes to find "Nude & Rude: The Best Of Iggy Pop" in the iTunes store it cannot, even though that album is there with the exact same name, artist, and date. I have a lot of these albums that I ripped into m4a and mp3 format, how can I tell iTunes how to sync them? Should I move them out and then reimport them?
Could recordings of my own music cause issues? Some albums also have pdf files. All of these things should be relatively easy to figure out, report on, or flag in some way so they can be addressed manually if necessary.
Thanks for letting me know I'm not the only one. Do you have music that you have either recorded yourself or ripped from your own CD's?
When you rebuilt your library, what did you do?
I invested a lot of money in CD's back in the day and don't want to lose them.
Yes, plenty of music from CDs etc, but that is supposed to still work.
When I "rebuilt" the library I went into the Apple Music Package and deleted the library files. This also deletes all your playlists and resets your playcounts and Date Added fields, so beware of that. I spent hours backing them all up and then deleted my library file, booted up the fresh empty itunes, imported my music again and then put all my playlists back.
The theory was based on this guy's experience, it worked for him. But not for me :(
Same error afterwards. I'd really love a solution to this. As of now I'm getting zero value from the $25/year price I paid to Apple. I don't even want a refund, I want this to work!
Here are screen shots of what happens. The first thing it does is gather information about my Music library. Then it says 'updating' as below, and then the failure.
I’m getting this same error. I’ve done the sign out sign, deleted the genius file and now rebuilt my whole library from scratch and still the same error. Is there anything else we can try??
Unable to sync Music Library with iCloud Library
