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Hi, I seem to have a strange issue with my iPad. When I connect it to iTunes the iPad is recognised, I have done a factory restore but the screen of the iPad remains black. It seems to turn off and on as iTunes disconnects the iPad when I force a reset and shows up in iTunes when I start it again, but I do not see the apple logo when it is starting up and screen remains black. Any and all assistance would be helpful as I do not know if it is a hardware or software issue?
It might be a screen or battery problem.
Try a forced restart of your device:
If the issue persists, contact Apple Support using this link:--> Get Support
Regards
Giulio
It might be a screen or battery problem.
Try a forced restart of your device:
If the issue persists, contact Apple Support using this link:--> Get Support
Regards
Giulio
Thanks for your response. It is a 6th generation iPad. The iPad is working as such but I cannot see anything on the screen. When connected to iTunes it shows on the side bar and when I force a reboot (holding the power and home button at the same time) it disconnects from iTunes and reconnects. Nothing on the screen though.
As suggested, it could be a hardware problem, but we (just users like you) can't diagnose that issue remotely, sorry. Please contact Apple Support using the link I provided (they have tools to run remote diagnostics), or have your device inspected at an Apple Store or AASP.
Regards
Giulio
Black Screen
