Apple Assist
Received a call and was instructed to
call back by pressing 1.
technician instructed to download from the App Store GO TO ASSIST.
is this from the Apple .
Question marked as
Top-ranking reply
Apple does not make such calls.
All such calls are scams from criminals attempting to steal your personal and financial information. The callers will often use number spoofing to pretend they are calling from a legitimate business. The correct course of action is to ignore the calls or hang up on them, repeatedly if needed.
Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support