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joscena Author

Level 1

4 points

Payment method

I received an email stating that my AppleID has been permanently locked. However, when I follow the steps it says my card has been declined but that is not possible

iPhone 8 Plus, iOS 13

Posted on Oct 22, 2020 3:35 PM

Top-ranking reply

Ferd II

Level 10

104,779 points

Posted on Oct 22, 2020 3:45 PM

That was a Phishing email, and was not from Apple. Read: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support for further details.

You should also follow the advice listed in: If you think your Apple ID has been compromised - Apple Support, and contact your card provider to cancel your card.

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