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I downloaded Itunes and now I have a black screen it will not shut down

the iphone will not restore to its home page. it just has a black screen with a picture of a computer and the plug for my phone not connected

iPhone 6s Plus, iOS 13

Posted on Dec 16, 2020 1:01 PM

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Question marked as Top-ranking reply

Posted on Dec 16, 2020 1:02 PM

You have to use iTunes to restore iOS ➡️ If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support

3 replies

I downloaded Itunes and now I have a black screen it will not shut down

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