Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

the power button and apps will not work

Nothing will open, not one app. When I swipe to clear my apps it shows a grey screen and I tried to force restart my phone and it won't work.

iPhone 11 Pro, iOS 14

Posted on Dec 25, 2020 10:29 PM

Top-ranking reply

Level 10

150,090 points

Posted on Dec 25, 2020 10:43 PM

Just double checking to ensure that you performed the Forced ReStart exactly as shown below-

Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

Axel F.

View in context

Similar questions