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I have been having trouble trying to reboot my mother’s phone. It will not connect to iTunes (I just installed the newest version) to reset the phone. When I use the phone to connect diagnostics it asked me to go to a website for help. So how can I reset the iPhone 11 with or without losing any information on the phone?
iPhone 11
Hello,
Start here:
If your computer doesn't recognize your iPhone, iPad, or iPod
The existing information can generally be retained. However, if if needs a factory reset, you'll have to restore from a backup at the end of the process.
Good luck.
Hello,
Start here:
If your computer doesn't recognize your iPhone, iPad, or iPod
The existing information can generally be retained. However, if if needs a factory reset, you'll have to restore from a backup at the end of the process.
Good luck.
Rebooting my phone
