I bought an iPhone 7 for my son for christmas and he changed the passcode and can't remember it. We have never connected the phone to a computer or itunes and we don't think find my iphone is enabled. How can we unlock this device?
iPhone 7, iOS 13
Keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your iPhone to a computer (Windows 10 PC running the latest iTunes version) or Mac (which can have iTunes or Finder, depending on the macOS installed on it), and follow these instructions to re-gain access to your device:--> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support
or watch this support video about the same matter:
Regards
Giulio
Keeping in mind that if you don't have a backup all data will be lost on that device (except those that you eventually synced to iCloud), pay attention to the specific gestures that you need to perform while connecting your iPhone to a computer (Windows 10 PC running the latest iTunes version) or Mac (which can have iTunes or Finder, depending on the macOS installed on it), and follow these instructions to re-gain access to your device:--> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support
or watch this support video about the same matter:
Regards
Giulio
how can I unlock my iphone if I forgot the passcode
