activation lock

If you are talking about "activation lock" (an anti-theft measure), neither we (just users like you) nor Apple can help you, sorry, unless you are the original owner and you still have the proof of purchase (receipt/invoice reporting your device’s IMEI or Serial Number).

Shouldn’t be this case, activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone/iPad. Without those credentials, that device is useless to you.

You can also take a look at this support article:--> How to remove Activation Lock - Apple Support

Regards

Giulio

Use Apple's iForgot service, or contact their Account Security team, or if you're the iPhone's original owner, supply Apple with its purchase receipt and ask them to remove the lock.

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