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User profile for user: Leroybiggs
Leroybiggs Author
User level: Level 1
4 points

My iPhone 12 max pro is having issues with certain apps without WiFi (Facebook messenger, what’s app to name a few).

My iPhone 12 max pro is having issues using certain apps without WiFi. Apps like Facebook message and what’s app.

iPhone 12 Pro Max, iOS 14

Posted on Jan 9, 2021 1:59 AM

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Question marked as Top-ranking reply
User profile for user: melissa_m77
melissa_m77
User level: Community Specialist

Posted on Jan 11, 2021 3:23 PM

Hello Leroybiggs,


It sounds like you are having trouble using some app when not connected to Wi-Fi.


Here are resource that might help.


  • Check out View or change cellular settings on iPhone.
    • Ensure that your cellular data is turned on in Settings > Cellular.
    • Ensure that the apps in question are turned on to use cellular data in Settings > Cellular > [App Name].
    • If this happens when you are using Low Power Mode, turn off Settings > Cellular > Cellular Data Options > Low Power Mode.
  • Install any carrier settings updates as this relates to your cellular service: Update your carrier settings on your iPhone or iPad.
  • Restart your iPhone.
  • If you have any third-party security software or VPN, disable it to isolate as it could affect the way your network works.


Hope this information helps.


Have a good day.

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User profile for user: melissa_m77
melissa_m77
User level: Community Specialist

Jan 11, 2021 3:23 PM in response to Leroybiggs

Hello Leroybiggs,


It sounds like you are having trouble using some app when not connected to Wi-Fi.


Here are resource that might help.


  • Check out View or change cellular settings on iPhone.
    • Ensure that your cellular data is turned on in Settings > Cellular.
    • Ensure that the apps in question are turned on to use cellular data in Settings > Cellular > [App Name].
    • If this happens when you are using Low Power Mode, turn off Settings > Cellular > Cellular Data Options > Low Power Mode.
  • Install any carrier settings updates as this relates to your cellular service: Update your carrier settings on your iPhone or iPad.
  • Restart your iPhone.
  • If you have any third-party security software or VPN, disable it to isolate as it could affect the way your network works.


Hope this information helps.


Have a good day.

Reply

My iPhone 12 max pro is having issues with certain apps without WiFi (Facebook messenger, what’s app to name a few).

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