My Apple account has been suspended

What you need to do depends upon what message you are seeing. (Including exact error messages when you start a topic helps us help you.) Click on the links below to read more about each step to take.

If you only see this in an email, a text message, or somebody called you to report this, it is phishing. Do not respond.

OR

If you see a message that says "Your account has been disabled in the App Store and iTunes," click here --> https://support.apple.com/HT208856 and read what you need to do.

OR:

"If your Apple ID is locked or disabled" click here and read what to do --> https://support.apple.com/HT204106 - "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services."

Also note "What to do after [or before] you change your Apple ID [email address] or password". Click here --> https://support.apple.com/HT204071 - "After you change your Apple ID email address or password, you might need to update your sign-in information with any Apple services you're using." - Or if you're seeing persistent disabled messages or repeated requests for the password to your previous Apple ID.

Recover your Apple ID when you can’t reset your password - "If you use two-factor authentication and can’t sign in or reset your password, you can regain access after an account recovery waiting period." - https://support.apple.com/HT204921

If you cannot resolve it yourself try one of these contact methods:

- Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

- Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169

- Contact Apple for support and service - "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232

Sofia_Erickson Said:

"Disabled account: My Apple account has been suspended"

-------

Where do you see this?

It hasn't been Suspended:

You are able to log in to these forums. So, of course it has not been suspended. That seems like no more than a scam of sorts. Is this an eMail or a text message? If so, then indeed it is a scam.

Forward it to: reportphishing@apple.com

And, for Safety & Security:

Modify Your Credentials:***

If it comes to avoiding someone else from using your account, then most certainly consider making some changes:

• Modifying: your login credentials (using both a New eMail and a New Password) for Apple and each and all sites
• Associating: a different method of payment to your account
• Enabling: Two-Factor Authentication for Apple ID and for all other accounts that have such an applicable option

***Perform all of the above on a separate device.