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iOS 14.4 (18D52): iOS 14.4 (18D52): SMS sending fails while using “Respond with Text” on Phone app of dual SIM iPhone with a caller not called from the iPhone earlier - ‘Not delivered’ error.

This issue is on a dual SIM phone.


If on a dual SIM phone the caller has not been contacted from that iPhone earlier, then the SMS response using “Respond with Text” options does not get delivered. The SMS text (not iMessage) message using “Respond with Text” option gets sent and delivered to that caller only if that caller has been contacted from the iPhone earlier (either using SMS or phone call). If that caller has not been contacted earlier from that iPhone, the SMS text message from “Respond with Text” option fails.


This is perhaps because the default SIM to be used for sending that SMS text message does not get selected while using the “Respond with Text” options during a received phone call.


However if that caller is then contacted using either the phone app or using Messages app (text SMS message), the phone line to be used out of two lines) gets selected and then the SMS text message from “Respond with Text” options during a received phone call gets sent and delivered without a problem.


This suggests that the default phone line to be used on a dual SIM phone, for sending SMS text message from “Respond with Text” options during a received phone call is not selected at the back end of Phone app until that caller has been contacted from that iPhone prior to receiving that call.

Posted on Feb 14, 2021 1:40 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 16, 2021 12:04 PM

Hey there uandme72,


Thanks for reaching out to Apple Support Communities. We understand that you're having some issues sending messages using dual SIM. We're happy to provide some assistance.


Let's follow the steps outlined in this helpful resource that relates to the issue you're having:


If you can't send or receive messages on your iPhone, iPad, or iPod touch


If you continue to experience issues, please reach out to Apple directly here: Get Support


We hope this helps.


Have a great day!

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3 replies
Question marked as Top-ranking reply

Feb 16, 2021 12:04 PM in response to sn72

Hey there uandme72,


Thanks for reaching out to Apple Support Communities. We understand that you're having some issues sending messages using dual SIM. We're happy to provide some assistance.


Let's follow the steps outlined in this helpful resource that relates to the issue you're having:


If you can't send or receive messages on your iPhone, iPad, or iPod touch


If you continue to experience issues, please reach out to Apple directly here: Get Support


We hope this helps.


Have a great day!

iOS 14.4 (18D52): iOS 14.4 (18D52): SMS sending fails while using “Respond with Text” on Phone app of dual SIM iPhone with a caller not called from the iPhone earlier - ‘Not delivered’ error.

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