Redeem card

I can’t redeem my card, it says I have to do it in storefront. How can I redeem my card ?

iPhone 11 Pro Max, iOS 14

Posted on Feb 18, 2021 3:39 AM

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Question marked as Top-ranking reply

Posted on Feb 18, 2021 8:38 AM

Hello BeatrixBianca,


This document explains what you are seeing:


If you can‘t redeem your App Store & iTunes Gift Card, Apple Music Gift Card, or content code - https://support.apple.com/HT201195#differentcountry --> Card or code is from a different country or region:

"If you see a message that says the code must be redeemed in another storefront, the card was probably purchased in another country or region. You can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside of the country or region of purchase. For example, if you bought an App Store & iTunes Gift Card in France, you can't redeem it in the App Store in the United States."


1 reply
Question marked as Top-ranking reply

Feb 18, 2021 8:38 AM in response to BeatrixBianca

Hello BeatrixBianca,


This document explains what you are seeing:


If you can‘t redeem your App Store & iTunes Gift Card, Apple Music Gift Card, or content code - https://support.apple.com/HT201195#differentcountry --> Card or code is from a different country or region:

"If you see a message that says the code must be redeemed in another storefront, the card was probably purchased in another country or region. You can't redeem Apple Gift Cards or App Store & iTunes Gift Cards outside of the country or region of purchase. For example, if you bought an App Store & iTunes Gift Card in France, you can't redeem it in the App Store in the United States."


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