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Level 1

4 points

cant turn phone off to reset

cant turn off phone to reset its like its frozen

iPhone XR

Posted on Feb 22, 2021 10:25 AM

Top-ranking reply

Community+ 2024

Level 10

126,259 points

Posted on Feb 22, 2021 10:40 AM

As described in that linked article, if the reset sequences shown for your device don’t work, contact Apple Support directly.

I had this happen with an iPad recently, and I had to hold the reset sequence as described, and that cleared the freeze and rebooted.

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