I’ve been trying to get a refund
Trying to get a refund from an app purchase that is not working the way I expected
iPhone XS
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Have you already gone through these steps?
How to request a refund
- Go to reportaproblem.apple.com.
- Sign in with your Apple ID and password.
- If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
- Follow the instructions on the page to choose the reason why you want a refund and submit your request.