Can't Access App Menu on Apple TV

Question

Level 1

8 points

Can't Access App Menu on Apple TV

The screen showing all of the rotating photos appears, but we can't access the app menu. Have tried everything, including unplugging the Apple TV and plugging it back in. Any other suggestions?

Posted on Mar 8, 2021 7:51 PM

Reply

Answer 1

Top-ranking reply

Urquhart1244

Community+ 2024

Level 10

143,100 points

Mar 9, 2021 9:09 AM in response to ldcarol

The remote needs to be linked to the Apple TV, or the Apple TV will ignore any commands from it.

If your Apple TV remote isn’t working - Apple Support

(Don’t skip step 1)

Reply

Answer 2

Vancouver22

Level 8

36,764 points

Mar 8, 2021 10:56 PM in response to ldcarol

Which model do you have?

Identify your Apple TV model - Apple Support

Reply

Answer 3

Mar 9, 2021 2:26 AM in response to ldcarol

If your Apple TV remote isn’t working - Apple Support

Reply

Answer 4

ldcarol Author

Level 1

8 points

Mar 9, 2021 8:47 AM in response to Vancouver22

It is an older system with the silver remote. Because I cannot navigate to the apps menu, I can't access the System settings to determine if it is 2nd or 3rd generation.

Reply

Answer 5

ldcarol Author

Level 1

8 points

Mar 9, 2021 8:48 AM in response to Urquhart1244

The remote is working. We actually have two remotes and neither one can get it to do anything. We hear the "click" like something should be happening, but it doesn't.

Reply

Answer 6

ldcarol Author

Level 1

8 points

Mar 11, 2021 1:32 PM in response to Urquhart1244

Thank you! This seems to have solved the problem.....at least for now.

Reply

Can't Access App Menu on Apple TV

Similar questions