EvgeniyaB wrote:
Dear community,
I have purchased MacBook Pro back in June, 2017 in Malaysia from the official reseller. The unit number is C0********25. I have an issue with keyboard that is supposed to be covered by the warranty as per Apple website. Now the local resellers refuse to process the request without the sales invoice (which I obviously don’t have after these years). I have a bank statement for this transaction though. Is it possible to solve this issue somehow?
receipt
If you purchased your Mac from Apple, you can request a receipt from the retail location. We also recommend checking your email for a copy of the receipt. Here’s how to locate the Apple Store and their contact information: Apple Store - Find a Store - Apple https://www.apple.com/retail/
If your purchase was made at the Apple Online Store, please view the section titled “View or Print Invoice” here: Viewing & Changing Orders - Shopping Help - Apple https://www.apple.com/shop/help/viewing_changing_orders
If your mac was purchased from an Apple Authorized Reseller, we recommend contacting them directly for a receipt.
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
