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Level 1

4 points

My payment method is not working

everytime I try to use my App Store to buy something I’m instructed to contact iTunes support. I’m trying to buy a gift card, and can you help me?

iPhone 12, iOS 14

Posted on Mar 24, 2021 1:12 AM

Top-ranking reply

Level 10

421,561 points

Posted on Mar 24, 2021 12:24 PM

Hello Nckabrooks,

It would help if we knew the exact message.

If you see a message that says "Your account has been disabled in the App Store and iTunes" click here ➞ https://support.apple.com/HT208856

Otherwise:

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