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My phone keeps telling me i can’t install the new update because im not connected to the internet but i have wifi ... how do i go about that

i can’t update my iPhone because it keeps telling me im not connected to the internet and i have wifi ... what is the exact problem

Posted on Mar 30, 2021 10:36 PM

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Posted on Mar 30, 2021 10:48 PM

Wi-Fi does not mean you have Internet connection/access.

Try switching mobile/cellular data Off and then use Safari to visit an Apple website.

FYI: To update iOS, you need Wi-Fi Internet access and not mobile/cellular data.


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Mar 30, 2021 10:48 PM in response to Henrica2

Wi-Fi does not mean you have Internet connection/access.

Try switching mobile/cellular data Off and then use Safari to visit an Apple website.

FYI: To update iOS, you need Wi-Fi Internet access and not mobile/cellular data.


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Mar 31, 2021 11:23 PM in response to Henrica2

I am experiencing the *exact* same problem - can't get phone to update, can't make calls or texts until phone is updated, phone won't updated because it isn't connected to wifi despite being connected to wifi and properly utilizing wifi for all other apps. It's been multiple days.

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My phone keeps telling me i can’t install the new update because im not connected to the internet but i have wifi ... how do i go about that

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