Power Beats Pro left earbud will not work.

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Level 1

4 points

Power Beats Pro left earbud will not work.

The left earbud of my Power Beats Pro pair will not sync or play any audio. The right earbud works as designed. I have reset the earbuds numerous times; forgotten the pairing and restarted my iPhone several times; cleaned the charging contacts on both the earbuds and the case; verified that I have the latest iOS and firmware on the earbuds; and have tried to pair the earbuds with a different iPhone. No success.

My iPhone battery widget recognizes when I remove the right earbud from the case, but it does not recognize when I remove the left. The left earbud shows a battery level of 100% and charging regardless of whether it is in the case or not. This implies the left earbud is dead (and either the case or iPhone can't recognize that fact) or there is an issue with the case?

iPhone 8 Plus, iOS 14

Posted on Apr 5, 2021 2:53 PM

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Answer 1

1ssmith

Community Specialist

Apr 6, 2021 11:21 AM in response to smlong79

Hello smlong79,

Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your left Powerbeats Pro. As the case doesn't recognize it has been removed, this could very well be an issue with the case. You've taken excellent troubleshooting steps to try to resolve this issue. As you've already tried resetting them, forgetting them from your device entirely, and cleaning them, we recommend having them inspected by a technician. You can start a service request with this link: Beats Repair and Service

We hope this helps.

Cheers!

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Power Beats Pro left earbud will not work.

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