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There’s no “cancel” button. What do I do?

I followed directions to cancel a subscriptions. There is no option to cancel a subscription. Now what do I do?

iPhone 12 Pro

Posted on Apr 24, 2021 8:35 AM

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Question marked as Top-ranking reply

Posted on Apr 24, 2021 1:13 PM

As mentioned if the Date has the word "Expires" next to it instead of "Renews", then there's nothing to cancel, so no button would be available.


It will just run until that date, and then end at that point without renewing.


9 replies

Apr 24, 2021 12:26 PM in response to lola839

Please click on this link to learn "How to cancel a subscription from Apple" --> https://support.apple.com/HT202039


Note:

• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about it not renewing.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the very bottom of the support document


"If the subscription that you want to cancel is not listed", click here --> https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.


If you still have problems:


Report A Problem; click here --> https://reportaproblem.apple.com/?s=6


Or click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.


Or: Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232

Apr 24, 2021 1:38 PM in response to lola839

I am very sorry you did not find it useful when I posted:


• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew."

The "Expires" date means the current subscription will just run until then. "Resubscribe" is just in case you change your mind about it not renewing.


Obviously I need to put it more clearly. Do you think having it in all uppercase letters with italics and bold font in addition to being underlined would help?


Apr 28, 2021 8:42 AM in response to BENYoung0

If you already cancelled it, then there's nothing else to cancel. It's cancelled.


If you cancelled less than 24 hours before it was set to renew, then Apple advises it may still charge you. But will still cancel regardless.


If you want a refund for the charge , then you need to contact Apple and get a refund: click here-> contact Apple Support

There’s no “cancel” button. What do I do?

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