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Can not download since an exclamation sign shows and payment not done words

I can’t download any apps because a message stating that payment not done appears

iPhone 7, iOS 14

Posted on May 25, 2021 8:25 PM

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Question marked as Top-ranking reply

Posted on May 25, 2021 8:41 PM

Have you added a payment method to your Apple ID?


Log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page. If you have a subscription, you need to add the new card, and then promote it to the primary payment method before you can remove the old card.


Apple ID payment information - change.  

1 reply
Question marked as Top-ranking reply

May 25, 2021 8:41 PM in response to Wildflecken

Have you added a payment method to your Apple ID?


Log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page. If you have a subscription, you need to add the new card, and then promote it to the primary payment method before you can remove the old card.


Apple ID payment information - change.  

Can not download since an exclamation sign shows and payment not done words

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