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Apple care

Does Apple care cover a cracked front and back screen?

Posted on Jul 15, 2021 1:04 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 15, 2021 1:07 PM

Screen damage if determined by Apple to be accidental is not covered by the regular warranty. If you have Applecare Plus you get two accidental damages/incidents for the life of the warranty at reduced cost. My understanding is the back glass is fused to the case and cannot be replaced separately. The entire phone has to be replaced.


For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service

- includes pricing (note, third party Apple Approved Service Providers may set their own prices).).


4 replies
Question marked as Top-ranking reply

Jul 15, 2021 1:07 PM in response to Rally74

Screen damage if determined by Apple to be accidental is not covered by the regular warranty. If you have Applecare Plus you get two accidental damages/incidents for the life of the warranty at reduced cost. My understanding is the back glass is fused to the case and cannot be replaced separately. The entire phone has to be replaced.


For the 'iPhone Service Answer Center' click here --> https://support.apple.com/iPhone/repair/service

- includes pricing (note, third party Apple Approved Service Providers may set their own prices).).


Apple care

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