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nabila265 Author

Level 1

8 points

customer complaint

Dear Apple, I bought a brand new Iphone 12 and there was a panel issue, my seller(Abans- sri lanka) say based on your new terms and conditions a replacement is impossible.

My phone is under warranty as of 01/03/2021(day I bought it)

My phone has been given to repairs on the 21/06/2021, and I have not got my phone back/ immediate replacement.

I love apple, but ABANS Colombo is ruining your reputation for customer service, they are in direct violation of your T&C. please help

iPhone 12, iOS 14

Posted on Aug 2, 2021 1:30 AM

Top-ranking reply

Alancito

Level 7

28,307 points

Posted on Aug 2, 2021 2:14 AM

nabila ~ Here's the Apple support page where you can choose your country or region:

https://support.apple.com/choose-country-region

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