HP Scanner doesn't work with Big Sur

Question

lachistera Author

Level 1

8 points

HP Scanner doesn't work with Big Sur

Hi!

I just installed Big Sur and my HP Scanner stopped working:

-I can print from Microsoft Word

-HP Utility works

-HP Smart does not work

-HP Easy Scan does not work: Message: "You don't have permissions. Ask the Administrator" (it is my home computer and scan: I am the Administrator).

I have uninstalled and installed again: nothing.

My HP is Deskjet 2132.

I just bought new expensive ink cartridges, and I really wouldn't like to buy a new printer just to "enjoy" the new Mac OS.

Thanks for your help!

Daniel

MacBook Air 13″, macOS 11.5

Posted on Aug 12, 2021 8:08 AM

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Answer 1

Top-ranking reply

Jan Hedlund

Level 7

23,419 points

Aug 12, 2021 2:18 PM in response to lachistera

Hi,

Similar Big Sur problems have been reported with scanners from various printer manufacturers. Camp_mother mentioned a solution for Canon in https://discussions.apple.com/thread/253010503?answerId=255650000022#255650000022 . Would something like that possibly change anything with your scanner? Power cycling the devices involved may also be worth testing.

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Answer 2

lachistera Author

Level 1

8 points

Aug 12, 2021 5:33 PM in response to Jan Hedlund

Thank you, Jan Hedlund!!!

It worked!!!!

I write down here the solution, for other users:

"I was able to fix this so I can again use HP Easy Scan. Here's what I did:

Open FINDER
Go to Macintosh HD, then to "/Library/Image Capture/Devices".
Right click on HP Scanner 3.app: "Get info"
Scroll down until "Sharing and Permissions"
Click on the locker to make changes. Introduce your password
I added my user id under Sharing & Permissions. (Read only) (clicking on the + sign)
I executed (opened) "HP Scanner 3.app" directly ONCE.

That was it. Now HP Easy Scan seems to work normally."

Hope this helps!

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Answer 3

lachistera Author

Level 1

8 points

Aug 12, 2021 10:20 AM in response to Ronasara

Hi!

Thank you very much! I just tried with Image Capture... It is strange, but the message is exactly the same than with Easy Scan:

I am not authorised to open HP Scanner, Contact the administrator for assistance...

It is very weird. Maybe it is a matter of permissions, printer configuration... I don´t know...

Also as you see it says HP Scanner 3, when there is only one.

I tried VueScan and it works... but before paying (it is almost the same price than buying a new printer), I would like to know if there is any option.

Thanks again!

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Answer 4

Ronasara

Level 6

15,043 points

Aug 12, 2021 8:56 AM in response to lachistera

You said "I have uninstalled and installed again: nothing." What specifically does that mean you did? Have you installed the latest HP software that is compatible with your installed version of Big Sur? That is likely what you need to do.

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Answer 5

lachistera Author

Level 1

8 points

Aug 12, 2021 9:04 AM in response to Ronasara

Yes, thanks:

I have installed the last version of the Drivers.

I have installed the last version of Easy Scan.

I have installed the last version of HP Smart.

I have also checked the "Permissions" and there is nothing to do there.

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Answer 6

Ronasara

Level 6

15,043 points

Aug 12, 2021 9:48 AM in response to lachistera

Have you tried scanning with apple's Image Capture app? It scans, although it is not a full featured scanner app. If that does not work for you then I suggest that you visit the link below and give their scanning software a try. You can use it for free - it will print with a watermark. If you like it, you can then buy it. This is a full featured scanning app which is well supported. I can recommend it and I purchased it myself. I have no association with them.

VueScan Scanner Software for macOS Catalina, Windows 10, and Linux

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Answer 7

Ronasara

Level 6

15,043 points

Sep 11, 2021 4:30 PM in response to Kazinoz

You need to know that all applications, including Image Capture are found in the computer's Applications folder. I suggest that you get a good book on using a Mac to better educate yourself on its functions. After ll, you paid a lot of money for it.

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Answer 8

Sep 14, 2021 3:56 PM in response to lachistera

THANK YOU, Jan! and thank you lachistera for the concise written instructions.

This worked for restoring my scan to computer function lost with an HP Officejet Pro 8625 immediately after installing the Big Sur OS.

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Answer 9

Ronasara

Level 6

15,043 points

Aug 12, 2021 10:24 AM in response to lachistera

It sounds like something involving permissions. Maybe someone smarter then I am can help you with that issue.

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Answer 10

Jan Hedlund

Level 7

23,419 points

Aug 13, 2021 3:49 AM in response to lachistera

Glad to hear that Camp_mother's Canon method worked with your scanner. Many thanks for showing how to apply this to HP.

Kind regards,

Jan

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Answer 11

ibman

Level 1

8 points

Aug 13, 2021 4:18 PM in response to lachistera

Thank you so much, I've been fumbling for hours. This fix works! I can again use HP Easy Scan. THANK YOU.

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Answer 12

Kazinoz

Level 1

5 points

Sep 11, 2021 4:19 PM in response to lachistera

Hi, Maybe you can help me, but when I go into the Finder/Library I have no folder or option called "Image Capture". and nothing for "Devices". Am I doing something weird???

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Answer 13

Jan Hedlund

Level 7

23,419 points

Sep 14, 2021 4:18 PM in response to LEGACYEXTENSION

Good news! Glad to hear that it worked.

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