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farai276 Author

Level 1

4 points

Phone shipment

I recently put in a claim to get my phone repaired and it said to bring the phone to the ups store but I haven’t gotten an address to give ups nor have I received a email stating the next step

iPhone XS

Posted on Aug 23, 2021 8:54 AM

Top-ranking reply

LD150

Level 10

92,009 points

Posted on Aug 23, 2021 1:05 PM

Before you can take it to UPS you should receive a box and a UPS mailing label or envelope.

If you don't get it in 3 or 4 days contact Apple Support again.

You will also get instructions how to prepare the phone

Get your iPhone, iPad, or iPod touch ready for service - Apple Support

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Phone shipment

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